What will happen when requesting an appointment?
The doctors have trained the receptionists to ask patients questions when there is a request for an appointment.
These questions are to find the best type and time of appointment for you.
You should have no fear of lack of confidentiality, or that the receptionists are trying to be doctors.
The receptionists will ask.
Is this a problem a doctor has already been dealing with?
Do you think this is something the doctor can deal with over the phone?
Will the doctor need to examine you?
Can you tell me the nature of your problem?
Telephone Consultations
Provides a service that can resolve concerns quickly.
The doctor or the nurse practitioner will phone you back at an agreed contact number at an arranged time.
Landlines are preferable to mobiles
This is suitable for common self-limiting illnesses, queries about prescriptions, or if you require advice or reassurance about an ongoing complaint. However, if you have a complaint that requires a physical examination then of course it is best that we see you face-to-face.
Please ensure you are available, To protect your confidentiality, a message will not be left on an answering machine.